Our Commitment to Professional Service
At Safety Gear World, we understand that reliable shipping and flexible return options are essential for safety managers and industrial professionals. Our policies are designed to provide clarity and efficiency, ensuring your safety equipment arrives when you need it and meets your exact specifications.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Timeframes
| Shipping Method | Carrier | Delivery Time | Cost |
|---|---|---|---|
| Standard Shipping | DHL or FedEx | 10-15 business days after shipment | $12.95 |
| Free Shipping | EMS | 15-25 business days after shipment | Free on orders over $50 |
Shipping Regions: We ship worldwide, excluding some Asian countries and remote areas. Please contact our support team if you have questions about delivery to your specific location.
Returns & Exchanges Policy
Return & Exchange Timeframe
You may return or exchange items within 15 days of receiving your shipment.
Eligibility Requirements
- Items must be in original, unused condition
- All original packaging and tags must be intact
- Proof of purchase is required
- Items must be in resalable condition
Non-Returnable Items
For health and safety reasons, the following product categories cannot be returned or exchanged:
- Disposables (single-use safety items)
- Apparel (for hygiene reasons)
- Cold Condition Gloves (specialized personal protection)
- Cut Resistant Gloves (safety-critical equipment)
- Any items that have been opened, used, or damaged
Return & Exchange Process
| Step | Action Required | Timeline |
|---|---|---|
| 1 | Submit return/exchange request using the template below | Within 15 days of receipt |
| 2 | Receive return authorization and shipping instructions | 1-2 business days |
| 3 | Ship items back to us (customer responsible for return shipping) | Within 7 days of authorization |
| 4 | We process your return/exchange upon receipt | 3-5 business days |
Refund Information
Once we receive and inspect your return:
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing Time: 5-7 business days after we receive your return
- Deductions: Original shipping costs are non-refundable
- Exchange Processing: Exchanges are processed once we receive the original item
Exchange Options
If you’re requesting an exchange, you may choose:
- Same product in a different size (if available)
- Different product of equal value
- Store credit for future purchases
Shipping Costs
- Return shipping costs are the customer’s responsibility
- We recommend using a trackable shipping service
- Safety Gear World is not responsible for items lost in return transit
- For exchanges, we’ll cover the shipping cost to send your replacement item
Return/Exchange Request Template
Copy and paste the template below into an email to [email protected] with the subject line: “Return/Exchange Request – [Your Order Number]”
Email Template:
Subject: Return/Exchange Request – [Your Order Number]
Dear Safety Gear World Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
– Order Number: [Your Order Number] – Order Date: [Date of Purchase] – Product(s) to Return: [Product Name(s) and SKU(s)] – Reason for Return/Exchange: [Please provide details]
Customer Information:
– Full Name: [Your Full Name] – Email Address: [Your Email Address] – Phone Number: [Your Phone Number]
I confirm that the items are in original, unused condition with all packaging intact.
Please provide return authorization and shipping instructions.
Thank you,
[Your Name]
Contact Our Support Team
Our professional support team understands the critical nature of safety equipment and will handle your shipping inquiries or return requests with the urgency and attention to detail that safety professionals expect.
- Email: [email protected]
- Response Time: 1-2 business days
- Address: 367 Star Trek Drive, Pensacola, US 32514