Our Commitment to Your Satisfaction
At Safety Gear World, we stand behind the quality of our professional-grade safety equipment. While we strive to ensure every product meets the highest industrial standards, we understand that sometimes returns or exchanges are necessary. This policy reflects our dedication to serving safety managers and industrial professionals with transparency and efficiency.
Return & Exchange Timeframe
You may return or exchange items within 15 days of receiving your shipment.
Eligibility Requirements
- Items must be in original, unused condition
- All original packaging and tags must be intact
- Proof of purchase is required
- Items must be in resalable condition
Non-Returnable Items
For health and safety reasons, the following product categories cannot be returned or exchanged:
- Disposables (single-use safety items)
- Apparel (for hygiene reasons)
- Cold Condition Gloves (specialized personal protection)
- Cut Resistant Gloves (safety-critical equipment)
- Any items that have been opened, used, or damaged
Return & Exchange Process
| Step | Action Required | Timeline |
|---|---|---|
| 1 | Submit return/exchange request using the template below | Within 15 days of receipt |
| 2 | Receive return authorization and shipping instructions | 1-2 business days |
| 3 | Ship items back to us (customer responsible for return shipping) | Within 7 days of authorization |
| 4 | We process your return/exchange upon receipt | 3-5 business days |
Refund Information
Once we receive and inspect your return:
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing Time: 5-7 business days after we receive your return
- Deductions: Original shipping costs are non-refundable
- Exchange Processing: Exchanges are processed once we receive the original item
Return/Exchange Request Template
Copy and paste the template below into an email to [email protected] with the subject line: “Return/Exchange Request – [Your Order Number]”
Email Template:
Subject: Return/Exchange Request - [Your Order Number]
Dear Safety Gear World Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
- Order Number: [Your Order Number]
- Order Date: [Date of Purchase]
- Product(s) to Return: [Product Name(s) and SKU(s)]
- Reason for Return/Exchange: [Please provide details]
Customer Information:
- Full Name: [Your Full Name]
- Email Address: [Your Email Address]
- Phone Number: [Your Phone Number]
I confirm that the items are in original, unused condition with all packaging intact.
Please provide return authorization and shipping instructions.
Thank you,
[Your Name]
Exchange Options
If you’re requesting an exchange, you may choose:
- Same product in a different size (if available)
- Different product of equal value
- Store credit for future purchases
Shipping Costs
- Return shipping costs are the customer’s responsibility
- We recommend using a trackable shipping service
- Safety Gear World is not responsible for items lost in return transit
- For exchanges, we’ll cover the shipping cost to send your replacement item
Contact Our Support Team
Email: [email protected]
Response Time: 1-2 business days
Address: 367 Star Trek Drive, Pensacola, US 32514
Our professional support team understands the critical nature of safety equipment and will handle your return or exchange with the urgency and attention to detail that safety professionals expect.